Privacy Policy
Genie’s Play Therapy and Counselling Practice (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when using our services or website.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: This includes your name, phone number, email address, and other contact details you provide when you reach out to us.
- Health Information: We may collect health-related information related to the therapy process, such as your child’s behavioral and emotional needs, progress reports, and treatment plans. This information is necessary for providing tailored therapy and is handled with the utmost confidentiality.
- Payment Information: If you pay for services online, we may collect payment details, though we do not store your credit card information directly. Payment transactions are processed securely via third-party providers.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our therapy and counselling services.
- Communicate with you about appointments, updates, and any other matters related to your child’s therapy.
- Process payments for services rendered.
- Comply with legal and regulatory requirements.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement a variety of security measures to protect the confidentiality of your personal data, including:
- Secure servers and encrypted communications.
- Restricting access to personal information to authorized personnel only.
- Regular audits of our privacy practices to ensure compliance.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may, however, share your information in the following cases:
- With your consent: If we need to share information with other professionals involved in your child’s care.
- To comply with the law: If required by law, or to protect the rights, property, and safety of our practice and its clients.
- With service providers: We may share your information with trusted third-party service providers who assist us in running our practice, such as payment processors or website hosting providers. These providers are bound by confidentiality agreements.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After this period, we will securely dispose of your information.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information we have about you.
- Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
- Withdraw Consent: You can withdraw your consent to our use of your personal information at any time, but please note that this may affect our ability to provide services.
To exercise any of these rights, please contact us using the details below.
7. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience. These technologies allow us to understand how you interact with our website and improve its functionality. You can adjust your browser settings to control cookies, but this may affect some site features.
8. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the most recent update will be reflected at the top of the page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:
Genie’s Play Therapy and Counselling Practice
Phone: 084 952 6702
Email: genie@geniesplaytherapy.co.za